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Terms and conditions

Softoutlet.se ingår i Leadson AB (559366-9392), Birger Jarlsgatan 14, 114 34 Stockholm, Sverige. Hädanefter benämns Leadson AB som “Softoutlet.se”. Utöver dessa villkor gäller även vår integritetspolicy.

  1. Order

Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about the products, price, billing and delivery address. If there is any error in the order confirmation, please contact our customer service immediately.

No order confirmation
Due to technical failure or other circumstances beyond Softoutlet.se's control, your order confirmation may be delayed or not be received at all. If your order confirmation is delayed for more than 30 minutes, please contact our customer service.

  1. Payment

Softoutlet.se payment service is provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, which offers seamless payment services in a safe and responsible manner.

You can find more information about Klarna here and can read their terms of use here.

In order to offer a range of different payment options, we need to share your personal, contact and order details with the provider of the respective payment service. We recommend that you read our privacy policy.

The use of this data is regulated in accordance with the applicable data protection law and Klarna's privacy policy.

  1. Delivery

Digital goods (product keys) are delivered immediately to the e-mail address provided by the Customer at the order stage. In rare cases, technical delays of 1-5 minutes may occur. If you cannot find your email after you have placed your order, we recommend that you check your SPAM folder (junk mail).

  1. Prices

All prices in the shop are in EUR and include VAT. We reserve the right to change prices due to price changes from suppliers, technical errors, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Prices in the English language shop are set in EUR or USD depending on the customer's place of residence. Prices are inclusive of VAT and the percentage is determined by the country.

  1. Product information

All product images and descriptions provided on Softoutlet.se are for illustrative purposes only. Please note that the images on Softoutlet.com may differ depending on the colour setting of your computer.

  1. Promotions

It is not possible to combine any discount codes with other promotions or offers, unless otherwise stated.

  1. Right of withdrawal

Unlike physical goods, there is no right of withdrawal when buying digital products. This applies to all digital goods that are sent automatically with a purchase. The normal 14 day right of withdrawal for distance selling does not apply to our products due to their nature according to 2005:59 Chapter 2 § 11:11 Act on Distance Contracts and Contracts Away from Business Premises (2005:59) due to the nature of the product.

The consumer waives the right of withdrawal when an order is placed.

  1. Complaint

The right to complain covers goods that are defective under current consumer protection legislation. If there is a defect in any digital product or if a product is missing, the Customer must contact Softoutlet.se customer service at support@softoutlet.se as soon as possible after the defect is discovered. When making a complaint, the order number and the reason for the complaint must be stated.

Softoutlet.se reserves the right to refuse a complaint if it turns out that the product is not defective according to current consumer protection legislation.

  1. Dispute

In the event that a dispute cannot be resolved by agreement between the company's customer service and the customer, you as a customer can turn to the Swedish Complaints Board.

  1. Disclaimer

We accept no responsibility for indirect damage that may occur due to the product. We accept no responsibility for delays/failures due to circumstances beyond the control of the company (Force Majeure). These circumstances may include, for example, labour disputes, fire, war, governmental decisions, reduced or non-delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.

  1. Change of conditions

Softoutlet.se reserves the right to make changes to the Terms at any time and without the Customer's prior approval. Any such change will be published on the Website. Changes will be effective from the time the Customer has accepted the Terms by a new purchase or visit to the Website, or 10 days after Softoutlet.se has informed the Customer of the changes.

  1. Miscellaneous

Facts are provided subject to typographical errors, incorrect technical specifications of suppliers, etc. The information provided herein does not constitute a representation of usefulness, suitability, warranty, etc., except where directly stated. Softoutlet.se reserves the right to change all information without prior notice. When you shop at Softoutlet.se, you enter into a contract. To enter into a contract you must be at least 18 years old. If you are younger, one of your parents must approve the purchase for the contract to be valid.